Privacy Notice

Privacy Notice

We at Tata Consumer Products Group respect your Privacy and are committed to protecting it in accordance with this Privacy Notice.

The Tetley Finland business is part of Tata Consumer Products Polska Sp.z o.o., (“TCP Polska”, “we”, “us”, “ourselves”, “our”) . TCP Polska is a limited company with its registered office at ul. Puławska 303, 02-785 Warsaw, Poland. The Tetley Finland Website (“Website” / “Site”) is operated and provided by TCP Polska. TCP Polska is the controller of Personal Information obtained via our Website, meaning we are the organization legally responsible for deciding how and for what purposes it is used.

Please read this Privacy Notice carefully as it contains important information on how and why we collect, use, share, store and maintain and disclose any personal information (“Personal Information”) collected from users (each, a "User", “you”, “your”)) of the Website. It also explains your rights in relation to your personal information and how to contact us or a relevant regulator in the event you have a complaint.

We encourage you to read our Privacy Notice on a regular basis and whenever you intend to provide your Personal Information to us. We may amend this Privacy Notice from time to time to reflect changes in our data handling practices.

Our Website collects, processes, uses, stores, discloses, transfers, or otherwise makes available (“Processing”, “Process” or “Processed”) your Personal Information, and in doing so we are legally obliged to comply with the EU General Data Protection Regulation (“EU GDPR”), the EU Privacy and Electronic Communications Directive, and any other applicable Data Privacy and Protection laws and Regulations.

What this Notice applies to

This privacy policy notice relates to your use of our Website only. Throughout our Website we may link to other Websites owned and operated by certain trusted third parties. Those third-party Websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party Websites, please consult their privacy policies as appropriate.

Data We Collect About You and How We Collect It

i. Personal Data That You Give Us: We may receive and store any data you provide in relation to our Services. You must provide this personal information unless we tell you that you have a choice. We will also tell you whether declining to share that personal information will have any effect on your use of our Website. You can choose not to provide certain data, but then you might not be able to take advantage of many of our Services. Examples of what data you give us includes your first and last name, contact details such as your email address and phone number. In the event we launch a promotional campaign on our Website, we may collect, process, use, store, disclose, transfer, or otherwise make available your personal information as elaborated above. Further, should you choose to contact us using the contact details published on this Website, we may use your personal information to respond to your queries, concerns or fulfill any requests made by you.

ii. Personal information That Is Collected Automatically: We automatically collect and store certain types of data about your use of our Services, including data about your interaction with our Website and services availed through our Website. This data is used by us to personalize your shopping experience, to process your transactions, deliver your orders, process payment and to make communications regarding your order and /or our products, offers and services. Like many Websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of us on other Websites. Examples of what Personal Information we may collect includes the internet protocol (IP) address used to connect your computer to the internet, purchase and content use history, browser and device information, browsers you used to access our Site and services, webpages viewed, time spent on webpages, links clicks, transactions entered, site-navigation patterns, referring Website addresses and other diagnostic data from your use and interaction with our Site. Please refer to our Cookie Policy on details around how we collect and process your personal information.

iii. Entering a Contest or Promotions: If you participate or enroll in an active promotional campaign that may be launched on the Website, we may collect name, contact information, and any other information that you choose to include on the form.

How we use your Information

We may use the data that we collect or that you provide to us, including any Personal Information:

i. For administrative purposes, such as to register you for, or notify you that you are a winner of a contest or other promotion; to assist you with managing your account and passwords; for technical support; to maintain security and operability of our Website (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this privacy policy notice, our Terms of Use, and other policies;

ii. For customer service purposes, such as to respond to your queries and requests;

iii. Upon your opt-in, for research and analytics, such as for internal market analysis, such as identification of trends and measuring the amount of traffic to our Website; to improve our Website, products, and customer experience; to understand what parts of our Website are most popular or to improve upon our Website; to understand our customer demographics; and for other research and analytical purposes.

iv. To deliver target advertising and coupons if you have signed up or registered to receive this information.

v. For legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a witness summons or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.

vi. For protection of ourselves and others: where we believe it is necessary to protect ourselves and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect ourselves and others.

Legal Basis of Processing Your Personal Information

With your use of this Website, we may process your Personal Information based on the following legal grounds:

i. Your Consent – When you provide us with your clear and specific consent for us to use your Personal Information for a specific purpose, or managing your cookie preferences.

ii. Performance of Contract – when it is necessary for us to use your Personal Information in order to provide you with products or services or communicate with you about them. This purpose includes when we use your Personal Information to take and handle orders, deliver products and services, and process payments.

iii. Our legal obligation – when it is necessary for us to use your Personal Information in order to comply with common law or statutory (but not contractual) obligations;

iv. Our legitimate interest – when it is necessary for us to use your Personal Information in order to achieve a legitimate business interest such as to improve our services, detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and provide you with interest-based advertising in relation to our goods and services, having taken into account your interests, rights and freedoms.

Disclosure of Your Personal Information

We may disclose personal information that we collect, or you provide to us as described in this privacy policy notice:

i. To our subsidiaries and affiliates;

ii. To contractors, service providers, and other third parties to develop or improve our products, services and Websites;

iii. To contractors, service providers, and other third parties to administer a sweepstakes, contest or other promotion;

iv. To advertisers and marketers, including ad networks for targeted advertising. We do not use tracking technologies unless you opt-in on our Website;

v. To suppliers and distributors of our products;

vi. To contractors, service providers, and other third parties for email distribution services;

vii. To contractors, service providers, and other third parties for Website management;

viii. To a buyer or other successors in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of TCP Polska's assets, whether as a going concern or otherwise in which personal information we hold is among the assets transferred;

ix. As necessary to fulfill the purpose for which you provide it; and

x. Otherwise with your consent or in a manner disclosed by us when you provide the information.

We may also disclose your Personal Information:

i. To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.

ii. To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection; and

iii. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TCP Polska, our customers, or others.

Minors Data

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal information of children. If you are the parent or guardian and believe your child has provided us with Personal information, please contact us at the Email ID below to request deletion.

Data Retention

We will retain your Personal Information (collected through online and offline methods) for as long as it is necessary for the purposes for which it was collected as described in this Notice. We will also retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Following the end of the relevant retention period, we will delete or anonymise your personal information.

Data Subject Rights

In this Section, we have summarized the rights that you may have under the EU General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

i. Right to be Informed- We must provide you with certain information about the collection and usage of your data;

ii. Right to Access- You may ask us to provide you with a copy of your Personal Information held by us, free of charge, in an electronic format;

iii. Right to Rectification– You may ask us to correct, update and/or otherwise amend your inaccurate or incomplete Personal Information held by us;

iv. Right to Erasure – You may ask us to delete all your Personal Information we hold;

v. Right to Restriction of Processing – You may restrict the processing of your Personal Information;

vi. Right to Object to Processing – You may object to the processing of your Personal Information;

vii. Right to Data Portability – You have the right to receive your personal data in a structured, commonly used and machine-readable format and may require us to transmit such data (or have the data transmitted directly where technically feasible) to another data controller.

You may exercise any of your rights in relation to your Personal Information by raising an Email request to us at GDPO@tataconsumer.com. Please note that we may contact you and ask you to confirm your identity to ensure that we do not disclose your Personal Data to any unauthorized person, and that we may ask you to specify your request before we perform any actions. Once we have confirmed your identity and understood exactly what you would like us to do, we will handle your request in accordance with applicable law.

If at any instance, access cannot be provided within a reasonable time frame, TCP shall provide you with a date when the information will be provided. If for some reason access is denied, shall provide an explanation as to why access has been denied.

Cross Border Data Transfer

Whenever we transfer personal information to countries outside of the Europe, we are legally obliged to ensure that the information is transferred in accordance with EU GDPR and any other applicable data privacy and protection laws in the recipient country. Under EU GDPR, this means any cross-border transfer of Personal Information is either (i) to a country covered by a EU adequacy decision that such country provides adequate protections for your personal information (e.g. any country in a continent) or (ii) is done in accordance with an appropriate safeguard such as the use of Standard Contractual Clauses.

Data Security

We adopt appropriate data collection, processing and storage practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored on our Site.

We use commercially reasonable and industry standard security technologies and safeguards to protect the Personal Information that we collect and use. We also expect our service providers to protect such Personal Information in the same manner.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust, unique password and keeping your log-in and password private. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us at GDPO@tataconsumer.com

Changes to this Privacy Notice

We reserve the right to change this notice from time to time. The date the Privacy Notice was last revised is identified at the top. Any changes shall be effective immediately upon the posting of the revised Privacy Notice. We encourage you to periodically review this page for latest information on our privacy practices.

Complaints Or Inquiry 

If you have any questions or complaints about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: GDPO@tataconsumer.com .

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA.